Niche Track A

Operations Specialist

Master the coordination, systems, and tools that keep operations-heavy businesses running.

Week 1 — Advanced Dispatching

1

Route optimization basics

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The goal

Building efficient daily routes: geography first, urgency second, time windows third.

Your Task

Build sample routes

Build a daily route for 3 technicians with 5 jobs each using Google Maps.

KC

Week 1 Knowledge Check

Pass to unlock Week 2

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Knowledge Check

Test Your Understanding

When routing technicians, what factor should take priority first?

Week 2 — Logistics & Scaling

1

Multi-tech coordination

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Scaling operations for larger service fleets.